Website: www.noirika.com
Email: Info@noirika.com
1. Our Commitment to Customer Service
At Noirika, we are committed to providing high-quality service and clear communication to all our customers. Whether you need help placing an order, tracking a shipment, or understanding a policy, our support team is here to assist you within the limits defined by our Terms & Conditions.
Our goal is to handle all inquiries efficiently, transparently, and in compliance with applicable EU and US consumer protection regulations.
2. How to Reach Us
You can contact Noirika’s customer service team through any of the following channels:
- Email: Info@noirika.com
- Website Contact Form:
Support Hours:
Monday – Friday: 09:00–17:00
Closed on weekends and public holidays.
We aim to respond to all inquiries within 2–5 business days, depending on the volume of requests and the nature of the issue.
3. Customer Support Scope
Our direct support team can assist with:
- General website and product inquiries
- Orders placed directly through Noirika.com
- Payment confirmations and technical checkout issues
- Refunds and returns for direct Noirika.com purchases (within policy limits)
- Accessibility or data protection requests
4. Purchases Made Through Third-Party Platforms
Noirika collaborates with trusted third-party partners for sales, logistics, and delivery.
If your order was placed or shipped via a third-party platform (for example, marketplaces, logistics providers, or e-commerce partners), please note:
- Customer support for those orders must be handled directly by the respective platform.
- Noirika cannot modify, refund, or cancel orders managed by third-party systems.
- Each platform maintains its own return, refund, and support policies, which apply independently of Noirika’s internal procedures.
We recommend consulting the platform’s “Help” or “Customer Support” section for prompt assistance.
5. Product-Related Inquiries
For direct Noirika orders, we can assist with:
- Sizing and product information
- Care instructions and material details
- Questions about sustainability and sourcing
Please note that minor variations may occur between online images and physical products due to lighting, screen settings, or manufacturing tolerances.
6. Escalations & Complaints
If you believe your issue has not been properly addressed:
- Please reply to your existing support email thread or send a new message with “Escalation” in the subject line.
- Provide your order number, date of purchase, and full details of your concern.
- Noirika will review and respond with an update or resolution within 10 business days, wherever legally applicable.
For disputes that cannot be resolved through customer service, Noirika’s Governing Law & Dispute Resolution Policy will apply.
7. Accessibility & Special Requests
We strive to make our customer service and website accessible to all.
If you require communication assistance or accessibility support (for example, screen-reader-friendly documents or alternative contact methods), please contact us at Info@noirika.com.
8. Data Protection in Customer Communication
All customer inquiries and support interactions are handled in accordance with our Privacy Policy and Data Processing Notice.
- Only essential personal data is collected for communication purposes.
- Information may be shared with authorized partners solely to resolve your request or process an order.
- Communications may be archived for quality and compliance monitoring.
9. Service Limitations
- Noirika’s customer service does not provide legal or tax advice.
- Refunds and product replacements are subject to Noirika’s Return & Refund Policy.
- Customer service may operate in English by default; translations are provided where feasible.
10. Feedback & Continuous Improvement
We value your feedback and continuously work to improve our service quality.
If you would like to share your experience or suggest improvements, please email Info@noirika.com with the subject “Feedback.”
Your input helps us refine our processes, maintain transparency, and ensure compliance with international customer-care standards.