1. Orders
Q: How do I place an order on Noirika.com?
A: Simply browse our collections, select your desired products, add them to your cart, and follow the checkout process. Orders are confirmed once payment is successfully processed.
Q: Can I modify or cancel my order?
A: Orders cannot be modified once placed. Cancellation is only possible before the order is processed for shipping. Contact Info@noirika.com immediately to request cancellation.
Q: Do you accept bulk or custom orders?
A: Yes, Noirika accepts bulk, custom, and business orders. Please note that these orders are non-refundable and may have extended processing times.
2. Payments
Q: What payment methods are accepted?
A: We currently accept payments via:
- Stripe (credit/debit cards, Apple/Google Pay)
- PayPal
Q: Is it safe to use my payment information on Noirika.com?
A: Yes. All payments are processed through secure, PCI-compliant third-party providers. Noirika does not store full payment information.
Q: Can I get a refund if my payment is declined?
A: If your payment fails, the order will not be processed. You can attempt payment again or contact Info@noirika.com for guidance.
3. Shipping & Delivery
Q: How are my orders shipped?
A: Orders are shipped via trusted third-party logistics providers. In some regions, orders may be shipped directly by Noirika. Delivery times vary based on location, shipping method, and order type.
Q: How do I track my order?
A: Tracking information is provided after shipment. Third-party shipping providers may handle tracking independently.
Q: Who do I contact if my order is delayed or lost?
A: For direct shipments, contact Info@noirika.com. For orders shipped via third-party platforms, please contact the platform’s customer support directly.
4. Returns & Refunds
Q: Can I return a product?
A: Yes, returns for individual direct shipments comply with the 14-day cooling-off period where legally required. Bulk, custom, or business orders are non-refundable.
Q: How do I return a product purchased through a third-party platform?
A: Returns must be processed through the platform’s return system. Noirika does not handle these returns directly.
Q: Are refunds available for used or damaged items?
A: No, refunds do not apply to products used, damaged, or altered by the customer.
5. Product Information
Q: Will products look exactly like the images online?
A: Products may differ slightly in color, design, or materials due to photography, screens, or manufacturing variations.
Q: Are your products sustainably sourced?
A: To the best of our knowledge, Noirika sources products from sustainable and reputable suppliers aligned with regional regulations.
Q: Do you use AI in product descriptions or images?
A: Yes, Noirika uses AI for content, images, and recommendations. AI outputs may have minor variations, and customers should review all product details before purchase.
6. Customer Support
Q: How can I contact Noirika for support?
A: You can contact us via Info@noirika.com. Response times vary based on inquiry volume, but we strive to reply promptly.
Q: Can Noirika help with returns for third-party purchases?
A: No. For products purchased via third-party platforms, customers must use the platform’s customer support for returns, refunds, or order issues.
7. Accessibility & Special Requests
Q: Is Noirika.com accessible for all users?
A: Yes. We strive to comply with WCAG accessibility standards, including keyboard navigation, screen reader support, and color contrast. Some third-party features may have limitations.
Q: Can I request custom accessibility accommodations?
A: Yes. Contact Info@noirika.com for assistance with accessibility-related requests.
8. Other Questions
Q: Can prices vary by region or season?
A: Yes, prices may vary depending on regional factors, seasonal changes, and promotions.
Q: Who do I contact if I find an error or issue on the website?
A: Please contact Info@noirika.com with details of the issue. Noirika will investigate and correct errors promptly.
✅ Key Notes for Customers
- Third-party platform purchases must be handled through the platform’s support channels.
- Custom, bulk, or business orders are non-refundable.
- AI-generated content may vary slightly from actual product details.
- Sustainability and accessibility are core commitments, but some third-party limitations may exist.