1. What is Noirika?
Noirika is a lifestyle retailer offering a wide range of high-quality clothing and accessories for men, women, children and your home. We pride ourselves on providing stylish and comfortable fashion that caters to those who aspire to soar.
2. How do I place an order?
To place an order, simply browse our online store at https://noirika.com/, select the items you wish to purchase, choose your size and color options, and add them to your cart. When you’re ready to checkout, click on the cart icon and follow the instructions to complete your purchase. You’ll receive an order confirmation email once your order is successfully placed.
3. What payment methods do you accept?
We accept various payment methods, including major credit and debit cards (Visa, MasterCard, American Express), PayPal, and payments through Stripe. All payments are securely processed to ensure your personal information is protected.
4. Can I change or cancel my order after it’s been placed?
If you need to change or cancel your order, please contact us as soon as possible at info@noirika.com. If your order has not yet been processed or shipped, we will do our best to accommodate your request. However, if your order has already been processed, you may need to wait until the item arrives and then initiate a return.
5. How do I track my order?
Once your order has shipped, we will send you a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment on the carrier’s website.
6. What is your return policy?
We offer a [30-day] return policy from the date of delivery. To be eligible for a return, items must be in their original condition, unworn, unwashed, and with all original tags and packaging intact. For detailed information on how to initiate a return, please refer to our Refund and Return Policy.
7. How long does it take to process a return?
Once we receive your returned item(s), we will inspect them and process your refund or exchange within [7-10] business days. You will receive a confirmation email once your refund has been issued or your exchange has been shipped.
8. Do you ship internationally?
Yes, we offer international shipping to many countries. Shipping costs and delivery times vary depending on the destination. Please note that international customers are responsible for any customs duties, taxes, or fees that may apply.
9. How do I contact customer service?
If you have any questions, concerns, or need assistance with your order, you can contact our customer service team by:
- Email: info@noirika.com
- Contact Form: Available on our Contact Us page.
Our customer service is available via email, and we strive to respond to all inquiries within [24-48] hours.
10. Do you offer gift cards?
No, we do not offer gift cards.
11. How do I sign up for your newsletter?
You can sign up for our newsletter by entering your email address in the subscription box . By subscribing, you’ll receive updates on new arrivals, exclusive offers, and other news. You can unsubscribe at any time by clicking the “unsubscribe” link at the bottom of our emails.
12. How do I know which size to order?
We provide a detailed size guide on each product page to help you choose the right size. If you’re still unsure, feel free to contact our customer service team for assistance. We’re happy to help you find the perfect fit!
13. What should I do if I receive a damaged or defective item?
If you receive an item that is damaged, defective, or incorrect, please contact us immediately at info@noirika.com with your order number and a description of the issue. We’ll work with you to resolve the problem, whether that means sending a replacement item, offering a refund, or providing an exchange.
14. Are your products ethically sourced?
Yes, we are committed to ethical sourcing and ensuring that our products are made in factories that adhere to fair labor practices. We work closely with our suppliers to ensure that all workers are treated fairly, paid a living wage, and work in safe conditions.
15. How do I create an account?
Creating an account is easy! Simply click on the “Sign Up” or “My Account” link at the top of our website and follow the prompts to register. With an account, you can track your orders, save your shipping information, and manage your wishlist for future purchases.
If you have any further questions that aren’t answered here, please don’t hesitate to reach out to us. We’re here to help!