Refund and Returns Policy

Website: www.noirika.com
Email: Info@noirika.com

1. Introduction

Noirika strives to provide high-quality apparel sourced from reputable suppliers. This Returns & Refund Policy outlines your rights and obligations when returning products purchased through Noirika.com, while protecting the company’s interests and complying with EU and US consumer protection laws.

2. Eligible Returns

  1. Individual Orders Shipped Directly:
  • Customers in the EU may be eligible for a 14-day cooling-off period for direct shipments.
  • Returns must be made in original, unused condition, with all tags intact.
  1. Third-Party Platform Orders:
  • Returns and refunds are subject to the policies of the third-party platform used for fulfillment.
  • Customers must follow the specific return procedures provided by the platform.

3. Non-Refundable Items

Noirika does not provide refunds for the following categories:

  1. Bulk Orders: Orders exceeding a standard single purchase quantity.
  2. Custom or Personalized Products: Includes items made to customer specifications.
  3. Business or Wholesale Orders: Orders placed under a commercial or B2B arrangement.
  4. Used, Damaged, or Altered Products: Any product that shows signs of use, damage, or modification by the customer.

4. Return Process

  1. Direct Orders:
  • Notify Noirika via Info@noirika.com before initiating a return.
  • Return the product in its original packaging, including all tags and accessories.
  • Customers are responsible for return shipping costs unless otherwise required by law.
  1. Third-Party Platform Orders:
  • Follow the return process outlined by the platform through which the order was shipped.
  • Noirika is not liable for delays or errors in the third-party return process.

5. Refund Processing

  • Refunds will be processed after the returned product is received and inspected.
  • Refunds are limited to the original purchase price, excluding shipping costs, customs duties, or additional fees.
  • Refunds will not be issued for products returned in non-compliant condition or for non-eligible items.

6. Exchanges

  • Exchanges are only possible at Noirika’s discretion.
  • Custom or personalized orders are not eligible for exchange.
  • For third-party platform orders, exchanges are subject to the platform’s policies.

7. Liability Disclaimer

  • Noirika limits its liability to the extent permitted by law:
  • No refunds are provided for items outside the stated eligibility criteria.
  • Noirika is not responsible for lost or damaged returns during shipment back to the company or third-party provider.
  • Refunds or replacements are contingent on inspection and confirmation of product condition.

8. Special Considerations

  1. Seasonal or Promotional Products: Refund eligibility may vary during promotions, limited editions, or seasonal sales.
  2. International Orders: Customs duties, import taxes, or other charges are non-refundable.
  3. Digital or AI-Enhanced Products: Products that involve AI-generated designs or digital components are non-refundable unless defective.

9. Customer Responsibilities

  • Review product details and eligibility criteria before purchase.
  • Initiate returns promptly and in accordance with this policy.
  • Provide accurate shipping and contact information.
  • Comply with any third-party platform return procedures if applicable.

10. Policy Updates

Noirika reserves the right to update this Returns & Refund Policy to reflect:

  • Changes in EU or US consumer protection regulations
  • Operational updates, including shipping or third-party platform procedures
  • Adjustments to eligibility, return processes, or refund timelines

Customers are encouraged to review this policy regularly. Continued use of Noirika.com constitutes acceptance of updated terms.