Effective Date: 1-October-2024
At Noirika (“we,” “us,” or “our”), customer satisfaction is our top priority. We understand that sometimes a product may not meet your expectations, and we’re here to help make the return or refund process as smooth as possible. This Refund and Return Policy applies to purchases made through our website https://www.noirika.com.
1. Return Eligibility
1.1 Timeframe
You may return most items purchased from our website within 30 days of the delivery date for a full refund or exchange. After 30 days, we cannot offer a refund or exchange.
1.2 Condition of Items
To be eligible for a return, your item must be:
- Unused and in the same condition as when you received it.
- In its original packaging, including tags and labels.
- Free from any signs of wear, alterations, or damage.
1.3 Non-Returnable Items
The following items are not eligible for return:
- Gift cards
- Final sale items (clearly marked as such on the product page)
- Personalized or custom-made items
- Intimate apparel, swimwear, or any items that have been worn or washed for hygiene reasons
2. Refund Process
2.1 Initiating a Return
To start a return, please contact our customer service team at info@noirika.com with your order number and details about the product you wish to return. We will provide you with instructions on how to return your item.
2.2 Shipping Costs for Returns
- Defective or Incorrect Items: If the return is due to our error (e.g., you received an incorrect or defective item), we will cover the cost of return shipping.
- Other Returns: If you are returning an item for any other reason, you will be responsible for paying the return shipping costs.
2.3 Processing Your Refund
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
2.4 Late or Missing Refunds
If you haven’t received your refund after the stated period, please check your bank account or contact your credit card company. It may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at info@noirika.com.
3. Exchanges
3.1 Exchange Process
If you need to exchange an item for a different size, color, or style, please contact us at info@noirika.com. Exchanges are subject to product availability. We will cover the cost of shipping the new item to you.
3.2 Defective or Damaged Items
If you received a defective or damaged item, please contact us immediately at info@noirika.com so we can resolve the issue by offering an exchange or a full refund.
4. Contact Us
If you have any questions about our Refund and Return Policy, please contact us:
Noirika
www.noirika.com
info@noirika.com
By making a purchase on our website, you agree to the terms of this Refund and Return Policy. We reserve the right to update or modify this policy at any time, and any changes will be effective upon posting on our website.